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Case Studies - 3Com |
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The Client 3Com works with more than 300 million customers worldwide, offering a variety of solutions that range from carrier-grade soft switches to local area networks.
NBX Development Ramp-up
Project Description:In 1997, 3Com hired bitHeads to ramp up the software development effort for the new NBX100 product—an Ethernet-based PBX telephone system.With a strategy to lead the market with VoIP-based technologies, 3Com looked to bitHeads to ramp up the software development effort for the new NBX100 product—one of the world’s first commercial VoIP-based PBX telephone systems.
The bitHeads Solution:bitHeads responded with their ProductStream™ new product development approach, providing a cohesive team of professionals that included a Software Development Manager, Application Architect and over a dozen software developers. Working as a near-shore extension of the 3Com in-house group and using the bitHeads’ ProductStream methodology, the team began by finalizing the feature content, developing the project schedule, reorganizing 3Com’s in-house development group, and designing the NBX100 software architecture.The ProductStream team then managed the development effort through the initial iterations while helping 3Com expand its in-house development capability. As the project progressed, bitHeads continued to provide key technology resources, architectural consulting, management consulting and quality control services.
Results:Version 1.0 of the NBX100 was released to manufacturing on time, after only 11 months of development. The carrier grade quality and accelerated launch enabled the NBX100 to become the top-selling Voice-over-Internet-Protocol (VOIP) PBX on the market, with a 30% market share.The NBX100's object-oriented architecture allows parallel development of independent business services such as conference, transfer, and speed-dial, in addition to a generic telecommunications core. This architecture also allows for the delivery of advanced services such as computer telephony integration (CTI) via TAPI, as well as web-based system administration. Since the release of the NBX100, bitHeads and 3Com have continued to expand their partnership. bitHeads has provided architecture, software development and software development management services for additional core and ancillary products. One such product was the NBXDialer, a Palm-based application developed by bitHeads, which uses the Palm's infrared capability to connect with NBX-based IP phones. By connecting with an infrared port built into the handset, NBXDialer accesses the full complement of phone functions (dial, conference, transfer, park, etc.). A user selects functions from a simple interface and uses the Palm's address book to dial numbers. Other products bitHeads has developed for 3Com include:
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